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NEED TO RETURN YOUR ORDER?

Easy! If you are not in love with the product that you have purchased, Vivielle will provide you with full store credit.

RETURNS POLICY

  • Items must be returned within 30 days from the delivery date.
  • All returns will automatically be issued store credit (this will allow you to easily re-purchase an alternative item, or the same item in a different size).
  • Items marked with the FINAL SALE message or hygiene-risk products cannot be returned unless faulty.
  • We do not offer refunds for final sale items, change of mind, or incorrect sizing.
  • Customers who have received an incorrect item or products with a manufacturing fault will receive a refund. (Please note that the Vivielle Warehouse undertakes strict quality control on every item prior to dispatch and upon receiving return).
  • Please take due care when trying on any products. (Items that are manually defected or do not comply with our returns policy will be declined and returned to the customer).
  • Vivielle is not responsible for return shipping costs.
  • We do not issue store credit or refunds on original shipping charges.